The results are fascinating, if unsurprising. In their latest skill development survey, Grant Thornton have found that English language skills have risen to the no.1 spot and, more importantly, continued the rising trend over the last three years.

Coming in as ‘the major priority’ among businesses, I wonder whether the trend will continue next year?

In the meantime, those who would like to enhance their business communication skills need look no further than our range of High-Impact! Seminars and, especially, the High-Impact! Presentations public seminar coming up!

In a time of economic downturn, selling is a skill of greatly enhanced value.

In my latest edition of Phil’s Skills, I look at 5 key elements in sales effectiveness.

1. Preparation is key.

The importance of understanding your customer’s needs and objectives are of utmost importance. There will be instances where your customer’s do not even understand their own needs, in such cases it will be your job to work closely with your client to ascertain and articulate what those needs are. Only When you and your customer have a clear picture as to their needs can you explain how your the benefits of the product or service you are offering complements those needs.

2. Understanding the competition.

Once you have a thorough understanding of your customer’s needs and objectives you should also have an understanding as to how your competitors offerings will compare against your companies. Never assume your customer is not or will not be speaking to other vendors. You do not want to be out manouvered by a competittor, the more you understand about the competitive landscape the better your odds of achieving your sale.

3. Selling Your Organisation.

You have to be sure that your customer has 100% faith in the credibility of your company you represent. If you can not instill faith in your potential customer that they are dealing with the right organisation it will not matter how good your offering is, nor will it matter how good a salesperson you are, the odds are that he or she  will buy from another organisation that they trust.

4. Selling Yourself.

As a general rule it is fair  to say that people like to buy from people they like, but having an outgoing personality  is not enough to ensure that your customer will buy from you rather than another vendor. Your customers may trust your company but perhaps more importantly they have to have complete trust and faith in you, what you say and what you do. You have to be knowlegable, believable, likeable and gain their respect. If you make a bad first impression or appear to be lacking in self confidence the likelyhood is your customer will soon be calling one of your competitors.

5. Sales Techniques

You will need to have and be able to apply a  repetoir of many sales techniques. A few are listed below.

Asking the right questions
How to overcome objections
Knowing when to Give and take control back
Identifying “hot” buttons
Psychoanalysing your customer
Reading body language
How to read buy signals
How and when to ask for the close.

Selling will always be more of an art than a science and while there is no magic formula  to achieving a successful sale, the better you are versed in the five areas outlined above the greater your chances of realising your sales abilities to their fullest.